Refund and Returns Policy for Achu and Sons Computer Complex

Last Updated: June 12, 2026

At Achu and Sons Computer Complex, we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes a product may not meet your expectations or may be faulty. This policy outlines the conditions under which returns and refunds will be accepted.

1. General Return Conditions

•Proof of Purchase: All returns must be accompanied by valid proof of purchase (e.g., receipt, invoice, or order confirmation).

•Time Limit: Returns are generally accepted within 7 days of the purchase date for most items, unless otherwise specified.

•Condition of Goods: Products must be returned in their original condition, including all packaging, accessories, manuals, and any promotional items that came with the purchase. Items that are damaged, show signs of wear and tear, or are not in a resalable condition may be refused or incur a restocking fee.

•Software and Digital Products: Opened software, digital downloads, and license keys are generally non-returnable and non-refundable.

2. Faulty or Defective Products

If a product is found to be faulty or defective upon purchase or within a reasonable period (subject to manufacturer warranty terms):

•Assessment: We will assess the product to verify the fault. This may involve testing the item or sending it to the manufacturer for inspection.

•Remedy: Depending on the nature of the fault and manufacturer policy, we will offer a repair, replacement, or a full refund. Your statutory rights are not affected.

•Return Shipping: If the product is confirmed to be faulty, we will cover reasonable return shipping costs.

3. Change of Mind Returns

We may accept returns for a change of mind under the following conditions:

•Time Limit: Within 3 days of purchase.

•Condition: The product must be unopened, unused, and in its original, sealed packaging, suitable for resale.

•Restocking Fee: A restocking fee of up to 15% of the product’s purchase price may apply to cover administrative and handling costs.

•Refund Method: Refunds for change of mind will typically be issued as store credit or to the original payment method, excluding any shipping costs.

4. Non-Returnable Items

Certain items are non-returnable for hygiene, licensing, or safety reasons, including but not limited to:

•Opened software, games, and digital content.

•Consumables (e.g., ink cartridges, toner, paper) once opened.

•Custom-built or specially ordered items.

•Gift cards.

5. Refund Process

•Processing Time: Once a return is approved, refunds will be processed within 7-14 business days.

•Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, store credit may be issued.

•Shipping Costs: Original shipping costs are non-refundable, except in cases where the product is faulty or an error occurred on our part.

6. How to Initiate a Return

To initiate a return, please follow these steps:

1.Contact Us: Reach out to our customer service team via email or phone within the specified return period. Provide your proof of purchase and a detailed reason for the return.

2.Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the product.

3.Package and Ship: Securely package the item, including all original contents, and clearly mark the RA number on the package. Ship the item to the address provided by our customer service team.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

•Email: info@achucomputer.co.za

•Phone: 081 051 9223 / 072 813 1162

•Address: Swart Building, 26 Von Brandis St, Marshalltown, Johannesburg, 2107, South Africa